Our privacy policy

Privacy policy according to GDPR for the website of Dorint Hotels & Resorts and Essential by Dorint as well as for the handling of personal data in all Dorint Hotels & Resorts and Essential by Dorint.

We are very delighted that you have shown interest in our company. Data protection is of a particularly high priority for the management of the Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH and all operators of Dorint Hotels & Resorts and Essential by Dorint. Use of the Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH websites is generally possible without providing any personal data. However, if a person concerned wishes to make use of special services of our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the consent of the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH and all operators of Dorint Hotels & Resorts and Essential by Dorint. By means of this data protection declaration, our company would like to inform the public about the type, scope and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed of the rights to which they are entitled by means of this data protection declaration.

As the controller, the Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH and all operators of Dorint Hotels & Resorts and Essential by Dorint have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. Nevertheless, Internet-based data transmissions can generally have security gaps, so that absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us by alternative means, for example by telephone.

1. definitions

This data protection declaration is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our privacy policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terminology used in advance.

We use the following terms, among others, in this privacy policy

(a) personal data

Personal data is any information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject

Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.

c) Processing

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of restricting its future processing.

e) Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

f) Pseudonymization

Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g) Controller or controller responsible for the processing

The controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) Processor

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient

Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

j) Third party

A third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

k) Consent

Consent is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

l) Operating companies of Dorint Hotels & Resorts and Essential by Dorint

The current operating companies of Dorint Hotels & Resorts and Essential by Dorint Hotels Betriebs GmbH can be found at any time at

dorint.com/imprint

Imprint

2. name and address of the data controller

The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is as follows:

2.1 The following companies are joint controllers for the processing of the data specified below:

The website is operated under the joint responsibility of the companies listed in the legal notice in accordance with Art. 26 GDPR.

The following applies to the relationship between the joint controllers

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH belong to the Dorint Group under the management of DHI Dorint Hospitality & Innovation GmbH and work closely with the aforementioned companies, most of which belong to the same group, in all areas of personal data processing.

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH and the operating companies of Dorint Hotels & Resorts and Essential by Dorint collect your data in the context of your booking on the legal basis of Art. 6 para. 1 lit. b) GDPR, insofar as the data is necessary to carry out the booking process and to enable your stay. In this context, your data will be processed regardless of whether the booking and thus data collection takes place via www.dorint.com or in direct contact with one or more of the operating companies of Dorint Hotels & Resorts or Essential by Dorint, your data will be stored in a database maintained by HON-Service GmbH for Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH, the operating companies of Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH, DHI Dorint Hospitality & Innovation GmbH, which is located in the EU/EEA, for the duration of your stay and beyond that for a period of three years, insofar as no further statutory retention obligations (AO, HGB) exist. In this respect, all the aforementioned companies - Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH, the operating companies of Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH, HON-Service GmbH, DHI Dorint Hospitality & Innovation GmbH - are jointly responsible for the processing.

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH and the operating companies of Dorint Hotels & Resorts and Essential by Dorint also share the data of guests who make contact, bookings or other agreements regarding a specific Dorint Hotels & Resorts or Essential by Dorint via www.dorint.com or in direct contact with one or more of the operating companies of Dorint Hotels & Resorts and Essential by Dorint. This serves to fulfill the contract, is based on Art. 6 para. 1 lit b) GDPR and the data is processed by Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH and the operating companies of Dorint Hotels & Resorts and Essential by Dorint concerned, insofar as the data is necessary to carry out the booking process and to enable your stay.

In accordance with § 26 para. 2 sentence 2 GDPR, we will provide you with the essential contents of our contract regarding joint responsibility below:

The transfer of data to the aforementioned jointly managed database is based on our legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR to plan and carry out various group-wide tasks uniformly within the Dorint Group. This applies in particular to the preparation of market analyses and analyses in the areas of revenue/income, sales, marketing, brand development and advertising of the brands, advertising and public relations, loyalty programs, etc. Such evaluations and activities are primarily carried out by DHI Dorint Hospitality & Innovation GmbH, but also by Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH and HON-Service GmbH.

If you provide us with your data for other purposes, e.g. newsletter registration, on the basis of your consent pursuant to Art. 6 para. 1 lit. a) GDPR, we will store this data for the duration of your consent, which you can revoke at any time with effect for the future. This data is also entered and stored in the aforementioned shared database.

A transfer between the joint controllers also takes place for the purposes of contract fulfillment, in particular insofar as the data is required to carry out the booking process and to enable your stay.

In all other respects, this data will be treated in accordance with this data protection declaration and the statutory provisions; we expressly point out your rights in accordance with Section 13 of this data protection declaration. Your contact for all rights concerned is primarily HON-Service GmbH for matters and bookings via the website www.dorint.com and the operating companies of Dorint Hotels & Resorts and Essential by Dorint for contacts or bookings on site; HON-Service GmbH as the operator of the database fulfills the rights of the data subject in cooperation with the other responsible parties. In addition, however, you may contact any of the joint controllers and each of them is responsible for processing your request regarding data subject rights.

In the context of joint controllership, Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH and the operating companies of Dorint Hotels & Resorts and Essential by Dorint are responsible for the collection and thus for the accuracy of your data and the lawfulness of the data collection. Your data will be used to the extent described above by all joint controllers; the joint controllers are jointly responsible for the lawfulness of the use of your data within the scope of your consent.

2.2 Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH are responsible for all other data collection on this website as described below.

3. name and address of the data protection officer

The Data Protection Officer of Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH responsible for data collection and processing on this website is

Dr. Charlotte Lauser Data Protection Officer Dr. Gerhard-Hanke-Weg 31 85221 Dachau Germany

E-mail: datenschutz@dorint.com

Any data subject can contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

4. cookies

The Internet pages of the Dorint Hotels & Resorts and Essential by Dorint use cookies. Cookies are text files that are placed and stored on a computer system via an Internet browser.

Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters that can be used to assign websites and servers to the specific internet browser in which the cookie was stored. This enables the websites and servers visited to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified via the unique cookie ID.

Through the use of cookies, the Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized for the benefit of the user. As already mentioned, cookies enable us to recognize the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, the user of a website that uses cookies does not have to re-enter their access data each time they visit the website because this is taken over by the website and the cookie stored on the user's computer system. Another example is the cookie for a shopping basket in an online store. The online store remembers the items that a customer has placed in the virtual shopping cart via a cookie.

The aforementioned cookies are only set if you have previously given your consent to the setting of this type of cookie, unless the cookies are, in exceptional cases, absolutely technically necessary for the provision of a service. You can of course revoke this consent at any time or prevent the setting of cookies by changing the settings of your Internet browser. In addition, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable. Tracking cookies are only used by the controller if you have given your prior consent. The details can be found in the further course of this data protection declaration under the individual processing activities.

5. collection of general data and information

The website of the Dorint Hotels & Resorts and Essential by Dorint collects a series of general data and information when a data subject or automated system calls up the website. This general data and information is stored in the server log files. The (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrer), (4) the sub-websites which are accessed via an accessing system on our website can be recorded, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information used for security purposes in the event of attacks on our information technology systems.

When using these general data and information, Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH does not draw any conclusions about the data subject. Rather, this information is required to (1) correctly deliver the contents of our website, (2) ensure the long-term functionality of our information technology systems and the technology of our website and (3) provide law enforcement authorities with the information necessary for law enforcement in the event of a cyber attack. The legal basis for data processing is Art. 6 para. 1 lit. f GDPR § 25 para. 2 TDDDG. This data and information is therefore evaluated by Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH both statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimum level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

6. registration for the Dorint Card bonus program

The data subject has the option of registering for the Dorint Card bonus program on the website of the data controller by providing personal data. The legal basis is Art. 6 para. 1 lit. b GDPR, unless the data processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR. By entering the data, the data subject consents to the data processing in accordance with the following provisions; the data subject is entitled to all rights mentioned below under Section 13, in particular the right to revoke the data protection consent, whereby the assertion of such rights may exclude you from participation in the Dorint Card Bonus Program.

Which personal data is transmitted to the data controller is determined by the respective input mask used for registration. The personal data entered by the data subject is collected and stored exclusively for internal use by the controller and for its own purposes in the context of the implementation of the bonus program. The controller may arrange for the data to be passed on to one or more processors, such as a parcel service provider, who will also use the personal data exclusively for internal use attributable to the controller.

By registering on the controller's website, the IP address assigned by the data subject's Internet service provider (ISP), the date and time of registration are also stored. This data is stored against the background that this is the only way to prevent the misuse of our services and, if necessary, to make it possible to investigate criminal offenses committed. In this respect, the storage of this data is necessary to safeguard the controller.

The registration of the data subject with the voluntary provision of personal data serves the controller to offer the data subject content or services which, due to the nature of the matter, can only be offered to registered users. The controller shall provide any data subject at any time upon request with information about which personal data is stored about the data subject. Furthermore, the controller shall rectify or erase personal data at the request or indication of the data subject, insofar as this does not conflict with any statutory retention obligations. All of the controller's employees are available to the data subject as contact persons in this context. For the processing of personal data for registration in the Dorint Card Bonus program, the controller works together with the processor Serenata Intraware. The operating company of Next Guest CRM / Serenata Intraware is Serenata Intraware GmbH, Neumarkter Str. 18, 81673 Munich.

7 Subscription to our newsletter

On the website www.dorint.com, users are given the opportunity to subscribe to the Dorint Hotels & Resorts and Essential by Dorint newsletter. By entering the data, the data subject consents to data processing in accordance with the following provisions; the legal basis for processing is therefore Art. 6 para. 1 lit. a GDPR. The data subject has all the rights listed below under point 13, in particular the right to withdraw consent under data protection law, whereby the assertion of such rights may exclude you from subscribing to our newsletter.

Which personal data is transmitted to the data controller when you subscribe to the newsletter can be seen from the input mask used for this purpose. The Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH informs its customers and business partners regularly by means of a newsletter about enterprise offers. Our company's newsletter can only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers to receive the newsletter. For legal reasons, a confirmation e-mail is sent to the e-mail address entered by a data subject for the first time for the newsletter mailing using the double opt-in procedure. This confirmation email is used to check whether the owner of the email address as the data subject has authorized the receipt of the newsletter.

When registering for the newsletter, we also store the IP address assigned by the Internet service provider (ISP) of the computer system used by the data subject at the time of registration, as well as the date and time of registration. The collection of this data is necessary in order to be able to trace the (possible) misuse of a data subject's e-mail address at a later date and therefore serves as legal protection for the controller.

The personal data collected when registering for the newsletter is used exclusively to send our newsletter. Furthermore, subscribers to the newsletter may be informed by e-mail if this is necessary for the operation of the newsletter service or a registration in this regard, as could be the case in the event of changes to the newsletter offer or changes to the technical circumstances. We use the newsletter dispatch service provider Serenata Intraware for the registration and dispatch of the newsletter. Detailed information on the newsletter dispatch service provider Serenata Intraware can be found here in the privacy policy under point 20.

The subscription to our newsletter can be canceled by the data subject at any time. The consent to the storage of personal data, which the data subject has given us for the newsletter dispatch, can be revoked at any time. There is a corresponding link in every newsletter for the purpose of revoking consent. It is also possible to unsubscribe from the newsletter at any time directly on the controller's website or to inform the controller of this in another way.

8 Newsletter tracking

The newsletters of Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH contain so-called tracking pixels. A tracking pixel is a miniature graphic that is embedded in e-mails that are sent in HTML format to enable log file recording and log file analysis. This allows a statistical evaluation of the success or failure of online marketing campaigns to be carried out. Based on the embedded tracking pixel, the Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects.

Such personal data collected via the tracking pixels contained in the newsletters are stored and evaluated by the data controller in order to optimize the newsletter dispatch and to adapt the content of future newsletters even better to the interests of the data subject. Data subjects are entitled at any time to revoke the separate declaration of consent given in this regard via the double opt-in procedure in accordance with Art. 6 para. 1 lit. a GDPR/§ 25 para. 1 TDDDG. Here we work together with the newsletter dispatch service provider Serenata Intraware. Detailed information on the newsletter dispatch service provider Serenata Intraware can be found here in the privacy policy under point 20.

9. contact possibility via the website / contact form and e-mail contact

Due to legal regulations, the websites of Dorint Hotels & Resorts and Essential by Doirnt contain information that enables quick electronic contact to our company and direct communication with us, which also includes a general address for so-called electronic mail (e-mail address). The contact options in the form of contact forms are forms for general inquiries, booking and reservation inquiries, inquiries for a table reservation in the restaurant, forms for ordering brochure material. If a data subject contacts the controller by email or via a contact form, the personal data transmitted by the data subject is automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the controller are stored for the purposes of processing or contacting the data subject. If a user makes use of this option to contact us, the data entered in the input mask will be transmitted to us and stored. These data are First name, last name, telephone and/or e-mail address. At the time the message is sent, the following data is also stored: the user's IP address, the date and time of registration, your consent is obtained for the processing of the data as part of the sending process and reference is made to this privacy policy.

Alternatively, you can contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored. This personal data will not be passed on to third parties.

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent. The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 para. 1 lit. f GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

10. comment function in the blog on the website

The Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH offers users the possibility to leave individual comments on individual blog contributions on a blog, which is on the website of the controller. A blog is a portal on a website, usually open to the public, in which one or more people, called bloggers or web bloggers, can post articles or write down thoughts in so-called blog posts. The blog posts can usually be commented on by third parties.

If a data subject leaves a comment on the blog published on this website, information on the time of the comment entry and the user name (pseudonym) chosen by the data subject are stored and published in addition to the comments left by the data subject. Furthermore, the IP address assigned by the data subject's Internet service provider (ISP) is also logged. The IP address is stored for security reasons and in the event that the data subject violates the rights of third parties or posts illegal content by posting a comment. This personal data is therefore stored in the controller's own interest so that the controller can exculpate itself in the event of an infringement. This collected personal data will not be passed on to third parties unless such a transfer is required by law or serves the legal defense of the controller. The legal basis for processing is Art. 6 para. 1 lit. f GDPR in conjunction with § 25 para. 2 TDDDG.

11 Routine erasure and blocking of personal data

The controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose ceases to apply or if a storage period prescribed by the European Directive and Regulation Giver or another competent legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

12. rights of the data subject

a) Right to confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.

b) Right to information

Any person affected by the processing of personal data has the right, granted by the European Directive and Regulation, to obtain from the controller free information about the personal data stored about him/her and a copy of this information at any time. Furthermore, the European legislator has granted the data subject access to the following information

the purposes of the processing the categories of personal data being processed the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations where possible the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that periodthe existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing the existence of the right to lodge a complaint with a supervisory authority where the personal data are not collected from the data subject: All available information on the origin of the data The existence of automated decision-making, including profiling, in accordance with Article 22 (1) and (4) GDPR and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for the data subject

Furthermore, the data subject has a right to information as to whether personal data has been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information about the appropriate safeguards in connection with the transfer.

If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.

c) Right to rectification

Any person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to demand the immediate correction of incorrect personal data concerning them. Taking into account the purposes of the processing, the data subject shall also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.

d) Right to erasure (right to be forgotten)

Any person affected by the processing of personal data has the right, granted by the European legislator, to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and insofar as the processing is not necessary

The personal data have been collected or otherwise processed for such purposes for which they are no longer necessary.

The data subject withdraws consent on which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.

The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.

The personal data has been processed unlawfully.

The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.

The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the controller, he or she may, at any time, contact any employee of the controller. The employee of the controller shall ensure that the request for erasure is complied with immediately.

If the controller has made the personal data public and our company is obliged to erase the personal data pursuant to Article 17(1) GDPR, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employees of the controller will arrange the necessary measures in individual cases.

e) Right to restriction of processing

Any person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to request the controller to restrict the processing if one of the following conditions is met:

The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.

The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.

The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims.

The data subject has objected to processing pursuant to Article 21(1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the controller, he or she may at any time contact any employee of the controller. The employee of the controller will arrange for the restriction of processing.

f) Right to data portability

Any person affected by the processing of personal data has the right, granted by the European legislator, to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. He or she also has the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR or on a contract pursuant to point (b) of Article 6(1) of the GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising their right to data portability pursuant to Art. 20 (1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others.

In order to assert the right to data portability, the data subject may at any time contact any employee of the controller.

g) Right to object

Any person affected by the processing of personal data has the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

The controller shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims.

If the controller processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This also applies to profiling insofar as it is associated with such direct advertising. If the data subject objects to the controller to the processing for direct marketing purposes, the controller will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the controller for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may contact any employee of the controller or another employee directly. The data subject is also free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise his or her right to object by automated means using technical specifications.

h) Automated decisions in individual cases including profiling

Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, provided that the decision (1) is not necessary for the conclusion or performance of a contract between the data subject and the controller, or (2) is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is based on the data subject's explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, the data controller shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the controller.

i) Right to withdraw consent under data protection law

Any person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to withdraw consent to the processing of personal data at any time.

If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the controller.

13. data protection provisions about the application and use of the Customer Relationship Management System (CRM) of Next Guest CRM / Serenata Intraware

The data controllers have integrated a customer relationship management system (CRM for short) from Next Guest CRM / Serenata Intraware. A customer relationship management system is used for customer care and describes the consistent focus of a company on its customers and the systematic organization of customer relationship processes. The associated documentation and management of customer relationships is an important building block for our company and enables in-depth relationship marketing. The customer data stored on the systems of Next Guest CRM / Serenata Intraware also includes personal data, namely contact and contract data of guests or interested parties and also of employees, suppliers, service providers and other contractual partners of the customer or the businesses as well as documents on communications between these and the customer or the businesses.

The operating company of Serenata Intraware is Serenata Intraware GmbH, Neumarkter Str. 18, 81673 Munich, with which the data controllers have concluded an order processing agreement.

Personal data is processed during online bookings on the Dorint Hotels & Resorts and Essential by Dorint websites and during online registration for the Dorint Card bonus program. The controllers have a legitimate interest in this data processing and the data processing is also necessary for the processing of online bookings; therefore, the data processing in this respect is based on Art. 6 para. 1 lit. b) GDPR and otherwise on Art. 6 para. 1 lit. f) GDPR. The controller shall provide any data subject with information on which personal data relating to the data subject is stored at any time upon request. Furthermore, the controller shall rectify or erase personal data at the request or indication of the data subject, insofar as this does not conflict with any statutory retention obligations. All of the controller's employees are available to the data subject as contact persons in this context.

14. data protection provisions about the application and use of HotelREZ

The controller has integrated the services of HotelREZ Limited. The services are software for collecting data to create and process reservations for hotel stays. HotelREZ is used on the dorint.com website for the purpose of making a direct reservation online. The type and scope of the personal data requested can be seen from the corresponding input mask. The personal data is collected, processed and used exclusively for the execution and processing of the contractual relationship established with the reservation and the hotel stay. The underlying legal basis is Art. 6 para. 1 sentence 1 lit. b) GDPR.

The operating company of HotelREZ based in the UK (United Kingdom) is HotelREZ Linited, Balderton Hall, Fernwood, Newark, Nottinghamshire NG24 3JR United Kingdom, with which the data controllers have concluded an order processing agreement including the standard contractual clauses for data transfer to third countries.

15. data protection provisions about the application and use of an internet service provider

The data controllers use the web hosting provider Mittwald, based in Germany, and Dogado, based in Germany, for the purposes of hosting the website and for back-up services. A hosting provider offers and operates Internet services that are necessary for the infrastructure of the controller's website.

Mittwald's operating company is Mittwald CM Service GmbH & Co KG, Königsberger Straße 4-6, 32339 Espelkamp, Germany, with which the controller has concluded a data processing agreement. The operating company of Dogado is Dogado GmbH, Antonio-Segni-Straße 11, 44263 Dortmund, Germany, with which the controllers have concluded a data processing agreement.

In the course of the provision of services for the purpose of hosting, access to personal data by the contractor cannot be excluded. The provision of data processing takes place exclusively in a member state of the European Union or in another state party to the Agreement on the European Economic Area. The transmission of personal data generally involves user data such as IP addresses, log files and the logging of user activities (websites visited, time at the time of access, amount of data sent in bytes, source/reference from which you accessed the page, browser used, operating system used, IP address used). The data collected via Mittwald or Dogado will not be used to identify the data subject without the prior separate and express consent of the data subject. This data is not merged with personal data or with other data containing the same pseudonym.

16. data protection provisions about the application and use of AWIN

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH as the controller with regard to this website has integrated components of the company AWIN on this website. AWIN is a German affiliate network that offers affiliate marketing.

Affiliate marketing is an Internet-supported form of distribution that enables commercial operators of websites, known as merchants or advertisers, to display advertising, which is usually remunerated via click or sale commissions, on third-party websites, i.e. with distribution partners, also known as affiliates or publishers. The merchant provides an advertising medium via the affiliate network, i.e. an advertising banner or other suitable means of Internet advertising, which is subsequently integrated by an affiliate on their own website or advertised via other channels, such as keyword advertising or e-mail marketing.

The operating company of AWIN is AWIN GmbH, Sapporobogen 6-8, 80637 Munich, Germany, with which the controller has concluded a data processing agreement.

AWIN places a cookie on the data subject's information technology system if the data subject has consented to this. What cookies are has already been explained above. AWIN's tracking cookie does not store any personal data. Only the identification number of the affiliate, i.e. the partner referring the potential customer, as well as the order number of the visitor to a website (e.g. reservation number), the reservation amount and the order number of the advertising material clicked on are stored. The purpose of storing this data is to process commission payments between a merchant and the affiliate, which are processed via the affiliate network, i.e. Affilinet.

The aforementioned cookies are only set if you have previously given your consent to the setting of this type of cookie (Art. 6 para. 1 lit. a GDPR/§ 25 para. 1 TDDDG). You can of course revoke this consent at any time or prevent the setting of cookies by changing your Internet browser settings. In addition, cookies already set by Affilinet can be deleted at any time via an Internet browser or other software programs. We would like to point out that this may result in restrictions on the use of some services on our website.

The applicable data protection provisions of Affilinet may be retrieved under www.affili.net/de/footeritem/datenschutz.

17. data protection provisions about the application and use of etracker

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH, as the controller with regard to this website, has integrated components of the company Etracker on this website. Etracker is a web analysis service. Web analysis is the collection, gathering and evaluation of data about the behavior of visitors to websites. Among other things, a web analysis service collects data about the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. Web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.

The operating company of etracker is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany, with which the controller has concluded a data processing agreement.

Etracker places a cookie on the information technology system of the data subject, provided that consent has been given (Art. 6 para. 1 lit. a GDPR in conjunction with § 25 para. 1 TDDDG). What cookies are has already been explained above. If no consent is given, tracking is carried out without the use of cookies in the interest of the controller in optimizing its website (Art. 6 para. 1 lit. f GDPR in conjunction with § 25 para. 2 TDDDG). Each time one of the individual pages of this website is accessed, which is operated by the controller and on which an etracker component has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective etracker component to transmit data to etracker for marketing and optimization purposes. As part of this technical process, etracker obtains knowledge of data that is subsequently used to create pseudonymous user profiles. The usage profiles obtained in this way are used to analyze the behavior of the data subject who has accessed the controller's website and are evaluated with the aim of improving and optimizing the website. The data collected via the etracker component will not be used to identify the data subject without the prior separate and explicit consent of the data subject. This data is not merged with personal data or with other data containing the same pseudonym.

The aforementioned cookies are only set if you have previously given your consent to the setting of this type of cookie (see above). You can of course revoke this consent at any time or prevent the setting of cookies by changing the settings of your Internet browser. In addition, cookies already set by etracker can be deleted at any time via an Internet browser or other software programs. We would like to point out that this may result in restrictions on the use of some services on our website.

Furthermore, the data subject has the possibility of objecting to and preventing the collection of data generated by the etracker cookie, which is related to the use of this website, as well as the processing of this data by etracker. To do this, the data subject must press the set cookie button under the link www.etracker.de/privacy, which sets an opt-out cookie. The opt-out cookie set with the objection is stored on the information technology system used by the data subject. If the cookies on the data subject's system are deleted after an objection, the data subject must call up the link again and set a new opt-out cookie.

With the setting of the opt-out cookie, however, there is the possibility that the Internet pages of the controller are no longer fully usable for the data subject.

The applicable data protection provisions of etracker may be accessed under www.etracker.com/de/datenschutz.html.

18. data protection provisions about the application and use of e-mail marketing systems of Serenata Intraware

The data controllers use the e-mail marketing components of Serenata Intraware to send the newsletter.

Serenata Intraware's email marketing system is a service provided by Serenata Intraware GmbH, Neumarkter Str. 18, 81673 Munich.

Your data stored when you register for the newsletter via Serenata Intraware (e-mail address, IP address, date and time of your registration) are transmitted to a server of Serenata Intraware GmbH, Neumarkter Str. 18, 81673 Munich. The processing of personal data is carried out in accordance with Art. 4 No. 2 and Art. 28 GDPR.

You can cancel or revoke your subscription to this newsletter and thus your consent to the storage of your data at any time for the future (see Section 7). Details on this can be found in the confirmation email and in each individual newsletter. For details, please refer to the information in section 7 of this privacy policy.

19 Data protection provisions about the application and use of Customer Alliance

The data controller has integrated the services of Customer Alliance. Customer Alliance is used to analyze customer reviews on the Internet and to actively survey customers and obtain new bookings. Customer Alliance collects, uses and processes personal data for this purpose. The nature and purpose of the processing of personal data by Customer Alliance is to contact customers of the controller with a request to evaluate the service provided, to record the customer reviews and then to evaluate and make them available to the controller. The controller has a legitimate interest in such measures to evaluate customer satisfaction and the data processing is based in this respect on Art. 6 para. 1 lit. f) GDPR.

The operating company of the Customer Alliance services is CA Customer Alliance GmbH, Ullsteinstraße 130, 12109 Berlin, Germany, with which the controllers have concluded a data processing agreement.

Customer Alliance processes data types/categories as part of the contract: Name, title, gender, language, contract duration, e-mail address, telephone number, address, information on service provision (costs, turnover, number of service items), any existing individual segmentation data, route of contract conclusion (Internet, telephone, etc.), country of origin, service category or service group, evaluation of the client by the customer (customer evaluation). The processing of personal data takes place exclusively in the territory of the Federal Republic of Germany, in a member state of the European Union or in another state party to the Agreement on the European Economic Area.

20. data protection provisions about the application and use of Google Maps

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH as the controller with regard to this website has integrated Google Maps services on this website. The Google Maps API is used to visually display geographical information. When Google Maps is used, Google also collects, processes and uses data about the use of the map functions by visitors.

The operating company of the Google Maps services is Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Google Maps places a cookie on the information technology system of the data subject if you give your consent (Art. 6 para. 1 lit. a GDPR in conjunction with § 25 para. 1 TDDDG). What cookies are has already been explained above. By setting the cookie, Google is able to recognize the visitor to our website when he or she subsequently accesses websites that are also members of the Google advertising network. Each time a website on which the Google Maps service has been integrated is accessed, the data subject's internet browser automatically identifies itself to Google. As part of this technical process, Google receives knowledge of personal data, such as the IP address or the surfing behavior of the user, which Google uses, among other things, to display interest-relevant advertising.

Cookies are used to store personal information, such as the websites visited by the data subject. Each time our website is visited, personal data, including the IP address of the Internet connection used by the data subject, is therefore transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may pass on this personal data collected via the technical process to third parties.

The aforementioned cookies are only set if you have previously given your consent to the setting of this type of cookie. You can of course revoke this consent at any time or prevent the setting of cookies by changing your Internet browser settings. In addition, cookies already set by Google can be deleted at any time via an Internet browser or other software programs. We would like to point out that this may result in restrictions on the use of some services on our website.

Furthermore, the data subject has the option of objecting to interest-based advertising by Google. To do this, the data subject must call up the link www.google.de/settings/ads from each of the Internet browsers they use and make the desired settings there.

Further information and the applicable data protection provisions of Google may be retrieved under www.google.de/intl/de/policies/privacy/.

21 Data protection provisions about the application and use of Facebook

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH, as the controller, link to their presence on the social network Facebook via a pictogram. There is no direct integration.

22 Data protection provisions about the application and use of Google AdWords

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH as the controller with regard to this website has integrated Google AdWords on this website. Google AdWords is an internet advertising service that allows advertisers to place ads in Google's search engine results as well as in the Google advertising network. Google AdWords allows an advertiser to specify certain keywords in advance, which are used to display an ad in Google's search engine results only when the user uses the search engine to retrieve a keyword-relevant search result. In the Google advertising network, the ads are distributed to relevant websites using an automatic algorithm and taking into account the previously defined keywords.

The operating company of the Google AdWords services is Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Google AdWords is only activated if you have previously given your consent to the setting of cookies. The legal basis for the processing is Art. 6 para. 1 lit. a GDPR in conjunction with § 25 para. 1 TDDDG.

The purpose of Google AdWords is to advertise our website by displaying interest-relevant advertising on the websites of third-party companies and in the search engine results of the Google search engine and by displaying third-party advertising on our website.

If a data subject reaches our website via a Google ad, a so-called conversion cookie is stored on the data subject's IT system by Google. What cookies are has already been explained above. A conversion cookie loses its validity after thirty days and is not used to identify the data subject. If the cookie has not yet expired, the conversion cookie is used to track whether certain sub-pages, such as the shopping cart from an online store system, have been accessed on our website. The conversion cookie enables both us and Google to track whether a data subject who has reached our website via an AdWords ad has generated sales, i.e. completed or canceled a purchase.

The data and information collected through the use of the conversion cookie is used by Google to compile visit statistics for our website. These visit statistics are in turn used by us to determine the total number of users who were referred to us via AdWords ads, i.e. to determine the success or failure of the respective AdWords ad and to optimize our AdWords ads for the future. Neither our company nor other Google AdWords advertisers receive information from Google that could be used to identify the data subject.

The conversion cookie is used to store personal information, such as the websites visited by the data subject. Each time our website is visited, personal data, including the IP address of the Internet connection used by the data subject, is transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may pass on this personal data collected via the technical process to third parties.

The aforementioned cookies are only set if you have previously given your consent to the setting of this type of cookie (see above). You can of course revoke this consent at any time or prevent the setting of cookies by changing the settings of your Internet browser. In addition, cookies already set by Google can be deleted at any time via an Internet browser or other software programs. We would like to point out that this may result in restrictions on the use of some services on our website.

Furthermore, the data subject has the option of objecting to interest-based advertising by Google. To do this, the data subject must call up the link www.google.de/settings/ads from each of the Internet browsers they use and make the desired settings there.

Further information and the applicable data protection provisions of Google may be retrieved under www.google.de/intl/de/policies/privacy/.

23 Data protection provisions about the application and use of Instagram

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH as the controller link to their presence on the social network Facebook via a pictogram. There is no direct integration.

24. data protection provisions about the application and use of X (formerly Twitter)

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH as the controller link to their presence on the social network Facebook via a pictogram. There is no direct integration.

25. data protection provisions about the application and use of YouTube

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH as the controller with regard to this website has integrated components of YouTube on this website. YouTube is an Internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them free of charge. YouTube allows the publication of all types of videos, which is why complete film and television programs as well as music videos, trailers or videos made by users themselves can be accessed via the Internet portal.

The operating company of YouTube is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Since YouTube stores your data as a user profile and saves it for the purposes of advertising, market research and/or needs-based design of its website, the aforementioned component will only be activated if you have given your prior consent (Art. 6 para. 1 lit. a GDPR in conjunction with § 25 para. 1 TDDDG). In this case, the following statements apply.

Each time one of the individual pages of this website is accessed, which is operated by the data controller and on which a YouTube component (YouTube video) has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. Further information about YouTube can be found at www.youtube.com/yt/about/de/. During the course of this technical procedure, YouTube and Google gain knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in to YouTube at the same time, YouTube recognizes which specific sub-page of our website the data subject is visiting by calling up a sub-page that contains a YouTube video. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.

YouTube and Google always receive information via the YouTube component that the data subject has visited our website if the data subject is logged in to YouTube at the same time as accessing our website; this takes place regardless of whether the data subject clicks on a YouTube video or not. If the data subject does not want this information to be transmitted to YouTube and Google, they can prevent the transmission by logging out of their YouTube account before accessing our website.

The data protection provisions published by YouTube, which can be accessed at www.google.de/intl/de/policies/privacy/, provide information about the collection, processing and use of personal data by YouTube and Google.

26 Data protection provisions about the application and use of Tradedoubler

Dorint Hotels Betriebs GmbH and Essential by Dorint Hotels Betriebs GmbH as the controller with regard to this website has integrated components of Tradedoubler on this website. Tradedoubler is a German affiliate network that offers affiliate marketing. Affiliate marketing is an Internet-supported form of distribution that enables commercial operators of websites, known as merchants or advertisers, to display advertising, which is usually remunerated via click or sale commissions, on the websites of third parties, i.e. sales partners, also known as affiliates or publishers. The merchant provides an advertising medium via the affiliate network, i.e. an advertising banner or other suitable means of internet advertising, which is subsequently integrated by an affiliate on their own website or advertised via other channels, such as keyword advertising or email marketing. Since the component mentioned contains a so-called tracking cookie, it is only activated if you have previously given your consent to the setting of cookies (Art. 6 para. 1 lit. a GDPR in conjunction with § 25 para. 1 TDDDG).

The operating company of Tradedoubler is Tradedoubler GmbH, Herzog-Wilhelm-Straße 26, 80331 Munich, Germany.

Tradedoubler places a cookie on the data subject's IT system. What cookies are has already been explained above. The Tradedoubler tracking cookie does not store any personal data. Only the identification number of the affiliate, i.e. the partner referring the potential customer, as well as the visitor's order number (reservation value and reservation number) of a website and the advertising material clicked on are stored. The purpose of storing this data is to process commission payments between a merchant and the affiliate, which are processed via the affiliate network, i.e. Tradedoubler.

The aforementioned cookies are only set if you have previously given your consent to the setting of this type of cookie (see above). You can of course revoke this consent at any time or prevent the setting of cookies by changing the settings of your Internet browser. This would also prevent Tradedoubler from placing a cookie on the data subject's IT system. In addition, cookies already set by Tradedoubler can be deleted at any time via an Internet browser or other software programs. We would like to point out that this may result in restrictions on the use of some services on our website.

The applicable data protection provisions of Tradedoubler may be retrieved under www.tradedoubler.com/de/datenschutzrichtlinie/.

27. data protection provisions about the application and use of OpenTable

We use the OpenTable reservation system on our website. OpenTable GmbH, Schumannstraße 27, 60325 Frankfurt/Main, Germany is a service of OpenTable Inc, 1 Montgomery St., Suite 700, San Francisco, CA 94014, USA and part of Booking Holdings Inc.

In the case of a reservation via OpenTable, the data that you provide and that personally identifies you, e.g. your name, your e-mail address and other contact details, and the duration of use of the service and the geographical data, are transmitted to OpenTable. The processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR for the execution of the reservation and in accordance with Art. 6 para. 1 lit. aa GDPR in conjunction with § 25 para. 1 TDDDG, as you consent to the associated data processing and data transfer by using the service.

You can find more information on OpenTable's terms of use and data protection here: www.opentable.de/legal/privacy-policy

28 Data protection provisions about the application and use of Consentmanager as Consent Management Platform (CMP)

Our website uses the cookie consent technology of a consent manager provider to obtain your consent to the storage of certain cookies on your end device and to document this in compliance with data protection regulations. The provider of this technology is consentmanager GmbH, Eppendorfer Weg 183, 20253 Hamburg, Germany, a company of consentmanager AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website: www.consentmanager.de (hereinafter referred to as "Consent Manager Provider").

When you enter our website, a connection is established to Consent Manager Provider's servers in order to obtain your consent and other declarations regarding the use of cookies. Consent Manager Provider then stores a cookie in your browser in order to be able to assign the consents you have given or revoke them. The data collected in this way is stored until you ask us to delete it, delete the Consent Manager Provider cookie yourself or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.

Consent Manager Provider is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.

You can find more information on the terms of use and data protection of consentmanager here: www.consentmanager.net/privacy/

29. data protection provisions about the application and use of Oaky B.V.

We may use the services of Oaky B.V. to communicate with you and to offer you certain services and upgrades related to your stay with us. Oaky acts as a data processor of your personal data on our behalf to provide us with Oaky services. The legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

"Oaky" of the provider Oaky B.V., Leidseplein 1-3, 1017 PR, Amsterdam, Netherlands; hereinafter: "Oaky"); "Oaky" also processes your data in Singapore. There is no adequacy decision by the EU Commission for a data transfer to Singapore. We have concluded so-called standard contractual clauses with "Oaky" in order to oblige "Oaky" to an adequate level of data protection. We will be happy to provide you with a copy on request. Further information, including on the storage period, can be found in the data protection provisions of "Oaky" at oaky.com/en/security.

30 Data protection provisions about the application and use of DialogShift GmbH

Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, operating the chat application and responding to inquiries.

To operate the chat function, the chat texts are saved and a cookie with a unique ID is set - this is used to recognize you as a customer.

A cookie is a small text file that is stored locally in the cache on your device. With the help of this cookie, our application recognizes the device and can call up past chat logs. This cookie is stored for 90 days since it was last used. You can deactivate the storage of cookies in your browser settings. However, the chat function cannot be executed without the use of cookies.

The possible disclosure of e.g. name, e-mail address or a telephone number is voluntary and with the consent to temporarily use and store this data for the purpose of establishing contact until the end of the contact. This personal data will be deleted after 90 days.

The legal basis for data processing is Art. 6 para. 1 lit. F GDPR based on our legitimate interest in effective customer support, for statistical analysis of user behaviour and for optimization purposes of our offers.

DialogShift provides further information on the collection and use of data as well as your rights and options for protecting your privacy at www.dialogshift.com/datenschutz.

31 Payment services

We integrate third-party payment services on our website. When you make a booking with us, your payment details (e.g. name, payment amount, account details, credit card number) are processed by the payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the respective providers apply to these transactions. The payment service providers are used on the basis of Art. 6 para. 1 lit. b GDPR (contract processing) and in the

interest of a payment process that is as smooth, convenient and secure as possible (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consent can be revoked at any time for the future.

We use the following payment services / payment service providers on this website

31.1 PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

Details can be found in PayPal's privacy policy: www.paypal.com/de/webapps/mpp/ua/privacy-full.

31.2 Sofortüberweisung

The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "Sofort GmbH"). With the help of the "Sofortüberweisung" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfill our obligations.

obligations immediately. If you have opted for the "Sofortüberweisung" payment method, you transmit the PIN and a valid TAN to Sofort GmbH, with which it can log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and carries out the transfer to us using the TAN you have transmitted. It then immediately sends us a transaction confirmation. After logging in, your turnover, the credit limit of the overdraft facility and the existence of other accounts and their balances are also checked automatically. In addition to the PIN and the TAN, the payment data entered by you and your personal data are also transmitted to Sofort GmbH. Your personal data includes your first and last name, address, telephone number(s), e-mail address, IP address and any other data required for payment processing. The transmission of this data is necessary to establish your identity beyond doubt and to prevent attempts at fraud. Details on payment with Sofortüberweisung can be found in the following links:

www.sofort.de/datenschutz.html and www.klarna.com/sofort/.

31.3 Mastercard

The provider of this payment service is Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter referred to as "Mastercard").

Mastercard may transfer data to its parent company in the USA. The data transfer to the USA is based on Mastercard's Binding Corporate Rules. Details can be found here:

www.mastercard.de/de-de/datenschutz.html and www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.

31.4 VISA

The provider of this payment service is Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter referred to as "VISA").

The United Kingdom is considered a safe third country under data protection law, as a so-called adequacy decision exists. This means that the United Kingdom has a level of data protection that corresponds to the level of data protection in the European Union.

VISA may transfer data to its parent company in the USA. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:

www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zuzustandigkeitsfragen-fur-den-ewr.html.

Further information can be found in VISA's privacy policy:

www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

31.5 American Express

The provider of this payment service is American Express Europe S.A., Zweigniederlassung Deutschland, Theodor-Heuss-Allee 112, 60486 Frankfurt am Main (hereinafter referred to as "American Express").

American Express may transfer data to its parent company in the USA. In this context, American Express has adopted so-called Binding Corporate Rules within the meaning of Art. Art. 47 GDPR adopted. Details can be found here: www.americanexpress.com/de-de/firma/legal/datenschutz-center/

32 Legal basis of the processing

Art. 6 I lit. a GDPR serves our company as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service or consideration, the processing is based on Art. 6 I lit. b GDPR. The same applies to such processing operations that are necessary to carry out pre-contractual measures, for example in cases of inquiries about our products or services. If our company is subject to a legal obligation which requires the processing of personal data, such as for the fulfillment of tax obligations, the processing is based on Art. 6 I lit. c GDPR. In rare cases, the processing of personal data may become necessary in order to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured in our company and their name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. The processing would then be based on Art. 6 I lit. d GDPR. Ultimately, processing operations could be based on Art. 6 I lit. f GDPR. Processing operations that are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to safeguard a legitimate interest of our company or a third party, provided that the interests, fundamental rights and freedoms of the data subject do not outweigh this. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed if the data subject is a customer of the controller (Recital 47 Sentence 2 GDPR).

33 Legitimate interests in the processing pursued by the controller or a third party

Where the processing of personal data is based on Article 6 I lit. f GDPR, our legitimate interest is to carry out our business in favor of the well-being of all our employees and our shareholders, unless another legitimate interest is stated in this privacy policy.

34 Duration for which the personal data is stored

The criterion for the duration of the storage of personal data is the respective statutory retention period. After expiry of the period, the corresponding data is routinely deleted, provided that it is no longer required for contract fulfillment or contract initiation.

35. legal or contractual provisions for the provision of personal data; necessity for the conclusion of the contract; obligation of the data subject to provide the personal data; possible consequences of non-provision

We inform you that the provision of personal data is partly required by law (e.g. tax regulations) or may also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary for a contract to be concluded for a data subject to provide us with personal data that must subsequently be processed by us. For example, the data subject is obliged to provide us with personal data if our company concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact one of our employees. Our employee will inform the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what the consequences would be if the personal data were not provided.

36. existence of automated decision-making

As a responsible company, we do not use automated decision-making or profiling.

Status September 2024