Conditions of Participation for the Dorint Bonus Programme

I. Scope of services and organiser of the Dorint bonus programme

The organiser of the Dorint bonus programme is Dorint GmbH, Aachener Straße 1051, 50858 Cologne, Germany (hereinafter referred to as "Dorint"). By participating in the Dorint Bonus Programme, the Dorint Cardholder (hereinafter referred to as the "Participant") shall have the opportunity to collect Dorint Bonus Points when staying at hotels and resorts participating in the Dorint Bonus Programme, which may be exchanged for overnight stays and non-cash rewards or donated to charity.

Further details on the overnight rewards are set out below. Using the Dorint Card membership number and associated password, participants may book rooms at a discounted member rate during a regular booking process, subject to availability, to be selected during the booking process when selecting the desired rate. The member rate is limited to simultaneous bookings of a maximum of two rooms and can only be used if the Dorint Card Bonus Programme participant whose Dorint Card number is used in the booking process is also travelling. In addition, each Dorint Cardholder enjoys special privileges during their stays at one of the participating hotels and resorts according to their membership status. Unless expressly stated otherwise, these Terms and Conditions of Participation apply to all Dorint Cardholders irrespective of their membership status (Dorint Card with Basic or Premium status).The hotels and resorts participating in the Dorint Bonus Programme are advertised on the Dorint website at dorint.com. Participants can also enquire about them by telephone at the Dorint Card Service Centre on +49 221 48567-222.

II. conditions of participation in the Dorint bonus programme

1 Participation and status of the Participant

1.1 Only individual natural persons who have reached the age of 18 may participate in the Dorint Bonus Programme. Companies, legal entities, other organisations and groups as well as employees of Dorint and companies affiliated with Dorint are not eligible to participate. Multiple registrations by individuals are not permitted. There is no legal entitlement to participate in the Dorint bonus programme. In addition, a valid e-mail address must be provided in order to participate in the bonus programme. Dorint GmbH must be notified immediately of any changes to the e-mail address or postal address or such changes must be updated online in the customer account on the Dorint member portal website.

 

1.2 Participation in the Dorint Bonus Programme is free of charge. In order to become a participant, the Guest shall complete the relevant application form in full, taking into account all required mandatory fields. After receipt of the complete application by Dorint and appropriate verification, the participant shall receive his/her personal Dorint Card number by e-mail. Points for the Dorint Bonus Program are already credited upon receipt of the application at Dorint, only after confirmation of the link in the e-mail with the personal digital Dorint Card all other functions of the personal digital card are activated. The personal Dorint Card is non-transferable, Dorint Cards in the form of previously issued plastic cards remain the full property of Dorint. In the event of loss of the Dorint Card number, the Participant must notify Dorint immediately. Dorint will then issue the Participant a digital replacement Card free of charge upon request.

 

1.3 The Participant's status is determined by the amount of sales or the number of overnight stays generated by the Participant in the participating hotels and resorts. No minimum turnover is required to acquire the Dorint Card with Basic status. A Participant shall receive the Dorint Card Premium if, within a continuous period of twelve months from receipt of the application by Dorint, he/she has personally either spent at least 30 overnight stays in at least three different Dorint Hotels & Resorts or settled invoices amounting to at least EUR 6,000.00 in at least three different hotels and resorts. A Dorint Card Premium holder who has not generated the aforementioned minimum turnover or the minimum number of overnight stays in the following 12 months shall receive the Dorint Card with basic status.

 

2 Acquisition of Dorint Bonus Points

2.1 Dorint Bonus Points may be earned from the date of receipt of the application (see I. 1.2). In order for bonus points to be credited to the Participant for his/her stays, the Participant must provide his/her personal Dorint Card number when making the room reservation. A subsequent crediting of Dorint Bonus Points is only possible within two months of the end of the relevant stay. A crediting of bonus points from stays in participating hotels and resorts resulting before the receipt of the fully completed Dorint Card application by Dorint, i.e. before participation in the Dorint bonus programme, is excluded.

2.2 The Participant shall receive 3 Dorint Bonus Points for each 1.00 EUR of sales made by him/her in the context of his/her own overnight stay in the room booked by him/her in the Participating Hotels and Resorts. For rooms booked and billed by the participant himself/herself, but in which he/she does not stay overnight, the participant shall receive Dorint bonus points if the persons staying there are relatives of the participant travelling with him/her. Only spouses/life partners, children and grandchildren as well as parents of the participant are considered as dependents. In addition to sales from overnight stays, sales for food and beverages paid by the participant (if offered by the hotel and/or resort in its own name and for its own account) shall be taken into account. However, sales for food and beverages are only taken into account if a room reservation has been made for which the participant also receives Dorint bonus points. You are welcome to enquire at any time at the Dorint Card Service Centre whether your desired booking or service used is eligible for the collection of Dorint Bonus Points. Foreign currencies are converted internally on the basis of the exchange rate applicable at the time and rounded up or down in accordance with commercial rules.

2.3 The Participant shall not receive Dorint Bonus Points for:

a) services booked through a tour operator or travel agent or for which the Participant receives a voucher from the tour operator or travel agent

b) stays that are settled at special rates, e.g. special rates for expeditors, crews/airlines, etc.

c) all sales, including overnight stays, generated in the context of conferences, events and organized group stays d) all accommodation bonuses or hotel services claimed via Dorint bonus points

e) the purchase of vouchers as well as for the use of services paid for with a voucher

f) overnight stays and directly related ancillary services (e.g. final cleaning) if these are related to owner coupons

g) Revenues for other ancillary services (such as spa treatments, parking fees, visitor's tax, etc.).

If miles/points are credited to the Participant for a stay at participating hotels and resorts as part of a frequent flyer programme, no simultaneous crediting of Dorint bonus points shall take place.

 

2.4 The assignment or pledging of Dorint bonus points and Dorint privileges to other participants in the Dorint bonus programme or to third parties is excluded.

2.5 Dorint shall manage the Participants' bonus point accounts in a central database. The Participant may at any time request the current status of the Dorint Bonus Points collected by him/her by calling the Dorint Card Service Center at +49 221 48567-222 or by accessing the Dorint Card customer account online at dorintcard.dorint.com/en/loyalty using his/her personal access data.

3 Redemption of Dorint Bonus Points

3.1 Dorint Bonus Points may only be redeemed for accommodation and non-cash rewards advertised on the Dorint website or in other special publications of the Dorint Bonus Programme, and only under the conditions set out therein. Alternatively, the participant may donate his/her Dorint Bonus Points to a charity partner of Dorint from the respective minimum number of points required (currently from 1,000 points). However, corresponding donation receipts will not be issued.

3.2 The non-cash rewards and the donations can be viewed online on the website dorintcard.dorint.com/en/loyalty in the Dorint Card customer account using the personal access data and redeemed with bonus points. The overnight rewards can be booked using the Dorint Card membership number and the corresponding password at dorintcard.dorint.com/en/loyalty. If you have any questions, please contact the Dorint Card Service Center by telephone at +49-221-48567-222 or by e-mail at dorintcard@dorint.com.

3.3 Reward services are subject to availability at the time of the order. In the event that the desired reward is not available, Dorint shall notify the Participant without delay and offer him/her an alternative. This also applies to non-cash rewards that cannot be sent to a country outside the European Union (EU) due to legal regulations. Dorint will send non-cash prizes free of charge to the participant within the EU. If a shipment is not made within the EU, the employees of the Dorint Card Service Center shall discuss the shipment with the Participant and inform him/her of the shipping costs to be borne by him/her. If it is not possible to deliver an ordered reward within or outside the EUR, the participant shall bear the costs of re-dispatch.

3.4 Any taxable pecuniary benefit associated with the receipt of the reward shall be taxed at a flat rate by Dorint and shall be borne by Dorint.

3.5 Accumulated Dorint Bonus Points are valid for a period of 36 months after acquisition. If the Dorint Bonus Points are not redeemed during this period, they shall expire without replacement at the end of the next quarter. The expiry of Dorint bonus points shall not be based on the respective day of crediting, but on the points collected on a quarterly basis. Dorint shall not provide any separate information on the impending expiry of points.

3.6 The conversion of Dorint bonus points into a monetary value and their payment in cash or offsetting are excluded. An exchange of Dorint bonus benefits is only possible to a limited extent; bonuses in kind are excluded from exchange. In the case of accommodation rewards that have already been booked but not used, the respective Dorint bonus point value shall only be subsequently credited to the participant's account if the Dorint Cardholder cancels the rewards overnight stay in good time in compliance with the cancellation deadlines of the participating Dorint hotels and resorts. In the event of late cancellation, the Dorint bonus points accumulated for this purpose shall be forfeited without replacement.

3.7 Only a limited number of rooms are available for the overnight stay bonuses. Therefore, the redemption of accommodation bonuses can only take place upon request and subject to availability as well as prior booking confirmation. The Overnight Rewards are valid in the participating hotels and resorts and include one overnight stay in a single or double room in the booked category including breakfast for a maximum of 2 persons.

III. other provisions for the Dorint bonus programme

1 Termination of participation

1.1 Participation in the Dorint bonus programme may be terminated by either party at any time without notice and without stating reasons, in particular in the event that Dorint replaces the programme with another one. The Participant may give notice of termination by post to: Dorint GmbH, Dorint Card Service Center, Aachener Straße 1051, 50858 Cologne, Germany, by e-mail to: dorintcard@dorint.com or by fax to: +49 221 48567-148. Point balances existing at the time of cancellation will automatically be donated to the Dorint Charity Partner. Unless, instead of a donation, a premium redemption is requested for the remaining points. This request must be communicated to Dorint GmbH immediately with or after receipt of the notice of termination. Dorint bonus points cannot be transferred to another (existing or newly opened) participant account.

1.2 Dorint reserves the right of extraordinary termination without notice for good cause. Good cause is deemed to exist in particular in the event of a culpable, serious breach of the conditions of participation by the participant. The same applies in the event of misuse or material misrepresentation. Abuse shall be deemed to have occurred in particular in the event of a violation of II. 2.4.

1.3 The death of a Dorint Cardholder shall terminate his/her participation in the Dorint Bonus Programme. In this case, any Dorint bonus point balance of the Participant shall be donated to Dorint's charity partner.

Dorint reserves the right to make changes or amendments to the Dorint Bonus Programme and the associated conditions of participation and the rewards contained therein at any time, whereby Dorint will give due consideration to the interests of the Participants and the Participants will not be unreasonably disadvantaged. Dorint shall inform the Participants of the amendments or additions to the Terms and Conditions of Participation exclusively by e-mail in text form and shall draw their attention to the legal consequences of objecting or failing to do so. The changes or amendments shall then be deemed to have been approved by the Participant and shall become part of the contract if the Participant does not object to them in writing to Dorint within one month of becoming aware of them.

3. liability

Dorint shall be liable without limitation for intent and gross negligence. Dorint shall only be liable for ordinary negligence - except in the case of injury to life, body or health or in mandatory cases under law, e.g. under the Product Liability Act - if material contractual obligations (cardinal obligations) are breached. Material contractual obligations are obligations the fulfilment of which is a prerequisite for the proper performance of the contract and the observance of which the contractual partner relies on and may rely on. Insofar as liability is excluded or limited above, this shall also apply to the personal liability of Dorint's employees, representatives, organs and vicarious agents.

 

4. applicable law

The laws of the Federal Republic of Germany shall apply exclusively.

Status: November 2020

The following hotels participate in the Dorint Card Program:

  • Essential by Dorint Berlin-Adlershof
  • Dorint Hotel & Sportresort Arnsberg/Sauerland
  • Dorint An der Kongresshalle Augsburg
  • Dorint Maison Messmer Baden-Baden
  • Essential by Dorint Basel City
  • Dorint Resort & Spa Bad Brückenau
  • Dorint Marc Aurel Resort Bad Gögging
  • Dorint Blüemlisalp Beatenberg/Interlaken
  • Dorint Kurfürstendamm Berlin
  • Dorint Strandhotel Binz/Rügen
  • Dorint Seehotel & Resort Bitburg/Südeifel
  • Dorint Seehotel Binz-Therme Binz/Rügen
  • Dorint Hotel Bonn (ab 1. Januar 2023)
  • Dorint Venusberg Bonn
  • Dorint City-Hotel Bremen
  • Parkhotel Bremen - Ein Mitglied der Hommage Luxury Hotel Collection
  • Dorint Kongresshotel Chemnitz
  • Dorint Hotel Düren
  • Dorint An der Messe Köln
  • Dorint Hotel am Heumarkt Köln
  • Essential by Dorint Art Cologne
  • Essential by Dorint Köln-Junkersdorf
  • Dorint Hotel Dresden
  • Dorint Thermenhotel Freiburg
  • Dorint Sporthotel Garmisch-Partenkirchen
  • Dorint Charlottenhof Halle (Saale)
  • Dorint Hotel Hamburg-Eppendorf
  • Dorint Hotel Leipzig
  • Dorint Herrenkrug Parkhotel Magdeburg
  • Dorint Hotel München/Garching (ab 1. Februar 2023)
  • Dorint Kongresshotel Mannheim
  • Dorint Parkhotel Meißen
  • Dorint Main Taunus Zentrum Frankfurt/Sulzbach
  • Dorint Parkhotel Bad Neuenahr
  • Dorint An den Westfalenhallen Dortmund
  • Dorint Kongresshotel Düsseldorf/Neuss
  • Essential by Dorint Frankfurt-Niederrad
  • Dorint Am Nürburgring Hocheifel
  • Dorint Hotel Frankfurt/Oberursel
  • Dorint Parkhotel Frankfurt/Bad Vilbel
  • Dorint Sanssouci Berlin/Potsdam
  • Essential by Dorint Stuttgart Airport
  • Dorint Resort Baltic Hills Usedom
  • Essential by Dorint Herford/Vlotho
  • Dorint Am Goethepark Weimar
  • Dorint Strandresort & Spa Westerland/Sylt
  • Dorint Pallas Wiesbaden
  • Dorint Resort Winterberg/Sauerland
  • Dorint Strandresort & Spa Ostseebad Wustrow
  • Dorint Hotel Würzburg
  • Dorint Airport-Hotel Zürich