under the Brands Essential by Dorint, Dorint Hotels & Resorts and Hommage Luxury Hotels Collection
I. Scope
II. Conclusion of contract, contracting parties; liability, statute of limitations
III. Services, prices, payments, offsetting
IV. Withdrawal of the customer (cancellation)/failure to make use of the hotel services (No Show)
Persons/Conference offer = pax / Room nights = RN 251 – 350 pax/RN 351 – 500 pax/RN > 500 pax/RN up to 180 days 100% up to 240 days 100% before arrival free before arrival free up to 150 days 50% up to 180 days 50% before arrival free before arrival free up to 120 days 25% up to 90 days 25% before arrival free before arrival free up to 60 days 10% up to 60 days 10% individual before arrival free before arrival free up to 14 days 5% up to 14 days 5% before arrival free before arrival free up to 1 day max. 4 rooms up to 1 day max. 5 rooms before arrival and/or before arrival and/or 4 participants 5 participants
free free
V. Withdrawal from the contract by the hotel
VI. Change to the participant number, event time and the seating
VII. Bringing food and drink In principle, the customer may not bring food and drink to events. Exceptions require previous written agreement from the hotel. In these cases, an appropriate contribution is charged to cover the overhead costs.
VIII. Technical equipment and connections
IX. Loss or damage to items brought
X. Liability of the customer for damage
XI. Notice for consumers to the EU consumer arbitration board
In accordance with the legal obligation, the hotel points out that the European Union has established an online platform for the out-of-court settlement of consumer disputes (“ODR platform”): ec.europa.eu/consumers/odr However, the hotel does not participate in dispute resolution procedures before consumer arbitration boards.
XII. Final provisions
As of: October 2023