General Terms and Conditions for the Hotel Accommodation Contract

for the Swiss hotels of the Essential by Dorint and Dorint Hotels & Resorts brands

I. Scope of Application

1. These General Terms and Conditions apply to contracts for the provision of hotel rooms for accommodation as well as all other services and deliveries provided to the Customer by the respective "Dorint" hotel or "Essential by Dorint" hotel in Switzerland (hereinafter referred to as "Hotel"), insofar as the Customer is a business customer or a private customer residing in Switzerland, whereby "Hotel" here refers to all "Essential by Dorint" and "Dorint" hotels located in Switzerland, regardless of the operator (hereinafter each of them referred to as "Hotel"). Operators in this sense may be Essential by Dorint GmbH (Cologne District Court, HRB 98777), Dorint Hotels Betriebs GmbH (Cologne District Court, HRB 119364), or 5HALLS HOMMAGE HOTELS GmbH (Cologne District Court, HRB 98776), a company affiliated with these pursuant to Section 15 of the German Stock Corporation Act (AktG), a licensee of the aforementioned or a third party whose hotel operation is managed by one of the aforementioned operators for the account of another.

2. Subletting or re-letting the rooms provided, as well as using them for purposes other than accommodation, requires the Hotel's prior written consent.

3. The Customer's terms and conditions apply only if this has been expressly agreed to in writing beforehand.

Individual contractual agreements take precedence over these General Terms and Conditions; otherwise, these General Terms and Conditions apply supplementarily, unless otherwise expressly agreed.

4. For the purposes of these General Terms and Conditions, "Customer" refers to both consumers and businesses as defined by law.

II. Contract Formation, Contracting Parties; Statute of Limitations

1. The contract is concluded upon acceptance of the Customer's application by the Hotel. If the Hotel makes a binding offer to the Customer, the contract is concluded upon the Customer's acceptance of the Hotel's offer. In the case of booking via the internet, the contract is concluded by clicking the "BUY WITH OBLIGATION TO PAY" button. In all cases, the Hotel is free to confirm the room reservation in writing. Confirmation by email is considered written confirmation.

2. The contracting parties are the Hotel and the Customer. If a third party has made the booking on behalf of the Customer, the Customer is jointly and severally liable to the Hotel with the third party for all obligations arising from the Hotel accommodation contract, provided the Hotel has received a corresponding declaration from the third party.

3. All claims of the Customer against the Hotel shall – to the extent permitted by law –become statute-barred within one year from the date of knowledge of the claim. This reduction of the statute of limitations does not apply to claims arising from intentional or grossly negligent breach of duty by the Hotel, nor to damages resulting from injury to life, body, or health. The statutes of limitations apply to claims under the legal provisions governing liability for items brought onto the premises.

III. Services, Prices, Payments, Settlement

1. The Hotel is obligated to provide the rooms booked by the Customer and to render the agreed-upon services.

2. The Customer is obligated to pay the agreed price for the room rental and any additional services used, in accordance with the applicable rates. This also applies to services and expenses incurred by the Hotel on behalf of the Customer and paid to third parties. The agreed prices are exclusive of any statutory taxes and duties applicable at the time of conclusion of the contract.

If statutory taxes or levies, in particular value-added tax, change after the conclusion of the contract, or if such taxes or levies are newly introduced or abolished, the Hotel is entitled to adjust the agreed prices accordingly.

Not included are local taxes and fees that are payable by the guest according to the respective cantonal or municipal law, such as tourist taxes or similar charges. If such taxes and fees are newly introduced, amended, or abolished after the conclusion of the contract, the prices will be adjusted accordingly.

3. The Hotel may make its consent to a subsequent reduction in the number of booked rooms, the Hotel's services, or the length of stay requested by the Customer contingent upon an increase in the price of the rooms or other Hotel services.

4. Hotel invoices without a due date are payable within 10 calendar days of receipt without deduction. The Hotel reserves the right to demand immediate payment of any outstanding amounts at any time. In case of late payment, the Hotel is entitled to charge a fee of CHF 5 per reminder letter in addition to the statutory default interest of 5%. The Hotel reserves the right to prove and claim higher damages.

5. The Hotel is entitled to request a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates must be agreed upon in writing or are governed by the relevant information on the Hotel's website.

6. In justified cases, e.g., Customer payment arrears or an expansion of the scope of the contract, the Hotel is entitled, even after conclusion of the contract, to demand an advance payment or security deposit as defined in Section 5 above, or an increase in the advance payment or security deposit agreed upon in the contract up to the full agreed remuneration.

7. The Customer may only offset undisputed or legally established claims against claims of the Hotel.

8. The Customer agrees that the invoice may be sent to him/her electronically.

IV. Customer Right of Withdrawal (Cancellation, Reservation Cancellation)/No-Show

1. A Customer may only cancel a contract with the Hotel if a right of cancellation is expressly agreed upon in the contract or these General Terms and Conditions, if another statutory right of cancellation exists, or if the Hotel expressly agrees to the cancellation. Any agreement regarding a right of withdrawal, as well as any consent to a contract cancellation, should each be in written form.

2. If the Hotel and the Customer have agreed on a deadline for free cancellation of the contract (option), the Customer may cancel the contract up to that deadline without incurring any payment or compensation claims from the Hotel. The Customer's right of withdrawal expires if he/she does not exercise his/her right of withdrawal in writing to the Hotel by the agreed date.

3. If no right of withdrawal has been agreed upon or has already expired, and the Hotel does not agree to a cancellation of the contract, it retains its claim to the agreed-upon compensation despite the guest's failure to use the services. The Hotel must credit any income from renting the rooms to other guests, as well as any expenses saved. If the rooms are not rented to other guests, the Hotel may apply a flat-rate deduction for saved expenses. In this case, the Customer is obligated to pay 100% of the contractually agreed price for accommodation with or without breakfast, as well as for package deals including third-party services, 70% for half-board arrangements, and 60% for full-board arrangements. The Customer is free to prove that the aforementioned claim did not arise or did not arise in the amount claimed.

4. If the Hotel calculates the compensation specifically, the amount of compensation shall not exceed the contractually agreed price for the services to be provided by the Hotel, less the value of the expenses saved by the Hotel and any revenue the Hotel earns from alternative uses of the Hotel services.

5. The above provisions regarding compensation apply accordingly if the guest does not use the booked room or services without giving timely notice (no-show).

V. Hotel's Right of Withdrawal

1. If it has been agreed that the Customer may withdraw from the contract free of charge within a certain period, the Hotel is also entitled to withdraw from the contract free of charge within this period if inquiries from other customers for the contractually booked rooms are received and the Customer does not waive their right to withdraw within two weeks of being contacted by the Hotel. If the guest allows this period to expire without taking action, the Hotel is entitled to withdraw. This also applies if an option is granted, other inquiries are received, and the Customer, upon inquiry from the Hotel within a two-week period, is not prepared to make a firm booking.

2. If an agreed advance payment or an advance payment requested above in accordance with Section III, paragraph 5 is not made even after the expiry of a reasonable grace period of 5 working days set by the Hotel, the Hotel is entitled to withdraw from the contract free of charge.

3. Furthermore, the Hotel is entitled to terminate the contract without notice for objectively justified reasons, in particular if… – force majeure or other circumstances beyond the Hotel's control make performance of the contract impossible; – rooms are booked under misleading or false pretences regarding essential facts (e.g., concerning the identity of the Customer or the purpose of the stay); –the Hotel has reasonable grounds to believe that the use of the Hotel services may jeopardise the smooth operation of the business, the safety or the public image of the Hotel, without this being attributable to the Hotel's sphere of control or organisation; –there is a breach of Section I, paragraph 2 above; –the Hotel has issued a ban on the guest entering the premises.

4. In the event of a justified cancellation by the Hotel, the Customer is not entitled to compensation.

VI. Room Availability, Check-in, and Check-out

1. The Customer is not entitled to a specific room.

2. Booked rooms are available to the Customer from 1500 on the agreed arrival date at the earliest. Booked country houses/apartments are available to the Customer from 1700 on the agreed arrival date at the earliest. The Customer is not entitled to earlier access.

3. On the agreed departure date, rooms must be vacated and made available to the Hotel by 1200 at the latest. The country houses/apartments must be vacated by 1000 on the agreed departure date. If the room/country house or apartment is not vacated by the agreed time, the Hotel may charge 50% of the currently applicable daily room rate for its use beyond the agreed time until 1800, and 100% thereafter. This does not establish any contractual claims for the Customer. The Customer is free to prove that the Hotel has no claim to a usage fee or that the claim is significantly lower. Furthermore, the Hotel reserves the right to prove and claim higher damages.

VII. Hotel Liability

1. The Hotel is liable for all legal and contractual claims only in cases of intentional or grossly negligent conduct. The Hotel is not liable for consequential or indirect damages. These exclusions and limitations of liability also apply to any legal representative or agent. Should any disruptions or defects occur in the Hotel's services, the Hotel will endeavour to remedy the situation upon becoming aware of it or upon receiving immediate notification from the Customer. The Customer is obligated to contribute what is reasonable to remedy the disruption and minimise any potential damage, and to notify the Hotel immediately of any disruptions or damage.

2. The Hotel is liable to the Customer for items brought onto the premises in accordance with statutory provisions (Art. 488, 489 of the Swiss Code of Obligations). Money, securities, and valuables can be stored in the Hotel or room safe up to a total maximum value of CHF 1,000. The Hotel strongly recommends taking advantage of this option. Liability claims expire if the Customer does not notify the Hotel immediately upon becoming aware of any loss, destruction, or damage (Art. 489 of the Swiss Code of Obligations). For any further liability of the Hotel, paragraph 1 above applies analogously.

3. If the Customer is provided with a parking space in the Hotel garage or on a Hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. The Hotel is not liable for loss of or damage to motor vehicles parked or moved on the Hotel premises and their contents, except in cases of intent or gross negligence. This also applies to the Hotel's agents. The preceding paragraph 1 applies analogously.

4. Wake-up calls are handled with the utmost care by the Hotel. Messages, mail, and parcels for guests are also handled with the greatest care. The Hotel will handle delivery and storage (both at the Hotel) and –upon request –and for a fee, will forward the items. The preceding paragraph 1 applies analogously.

VIII. Final Provisions

1. If the Hotel is commissioned by the Customer to provide signage for events, the Customer grants the Hotel, by signing the offer, a simple right of use to company logos and/or advertising materials, limited in time to the term of the contract and in content to the fulfilment of the purpose of the contract.

 2. Amendments or additions to the contract, the acceptance of the application, or these General Terms and Conditions for Hotel accommodation must be in writing to be valid.

3. The place of performance and payment is the registered office of the respective Hotel.

4. For private customers, the place of jurisdiction is determined by the applicable law. For business customers, the place of jurisdiction is the location of the respective Hotel.

5. Swiss law applies.

6. Should any provision of these General Terms and Conditions for Hotel Accommodation be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions shall apply.

As of: April 2026